Shipping Services
We offer FedEx for United States domestic orders. We offer standard shipping options, as well as expedited options if you need your package sooner. Currently, we do not ship to Hawaii and Alaska, PO Boxes, Puerto Rico, and the Virgin Islands international addresses, APO addresses, or U.S. Territories that require customs forms.
Shipping Policies
All Class Detailing makes every effort to ship all orders within one business day of being placed. Occasionally there are delays beyond our control or backordered items that can cause delays. We will make every effort to contact you by email, phone, or on our website if we expect your order to take longer to ship.
We ship packages from our warehouse Monday through Friday, except for days that FedEx do not pick up, due to holidays. Estimated delivery dates are not guarantees and should only be used as an estimate. FedEx Ground, FedEx Home, and FedEx Express may not deliver on holidays and other select days. Shipments can be delayed due to weather problems and other unforeseen problems. All Class Detailing is not responsible for delays relating to FedEx services.
All merchandise is shipped via FedEx Ground service throughout the Continental U.S. Delivery time ranges from 2 to 7 business days depending on where you live.
Florida Residents-Please note: Packages shipped within Florida will arrive in one business day via Standard FedEx ground service (except for the Panhandle). It is not necessary to pay for any type of expedited service.
FLORIDA RESIDENTS enjoy free ground shipping on orders over $150 shipped within Florida!
Orders containing combustible or aerosol products can only be shipped via ground services: FedEx Ground, FedEx Home, FedEx Ground Economy (formerly SmartPost), and USPS Parcel Select. When an item meets this criteria, you will see the message "Please note: this product cannot be shipped via air" on its product page. A message is also displayed during Checkout.
FedEx requires a direct signature for non-residential shipments unless you have a signature release on file with them. You can request a signature release by filling out their Signature Release form.
Orders that contain incorrect or undeliverable shipping information, as entered by the customer, which cannot be delivered by the carrier, will result in the customer being responsible for additional shipping charges to complete the delivery. If the customer then decides to cancel the order, there will be no refund for any shipping charges. If there are charges for sending the item back to Detailed Image, the additional shipping charges are the responsibility of the customer.
Items within an order that are designated as "Shipping Directly From The Manufacturer" are charged a separate shipping fee. Within one business day Detailed Image will contact the manufacturer to process and ship your order. These items can only be shipped to US addresses within the 48 contiguous states.
To comply with California's VOC regulations, some items cannot be shipped, sold, or used in the state of California. This information is noted in the Product Description for applicable items. These items will be automatically removed during checkout for customers shipping to California.
Returns
Items must be returned within 20 days in like new condition with original packaging. To return an item, call us toll free at (877) 933 – 8245 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted.
All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.
The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.
If you have received a defective item, please contact us at (877) 933 – 8245
All Class is responsible to cover shipping costs only if the return is due to manufacturing defects or an order mistake.